One of Mr. Campbell’s extension springs snapped during operation, causing an immediate shake and nearly causing his door to collapse.
The team had to manually open the door, both to remove tension from the springs and to let the customer remove his car before the dangerous replacement work. After locking the door in place, they disconnected both springs, not only the broken one, and then installed a new pair and secured them with safety cables.
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* $29 service call - deducted from the service
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